The stay was truly amazing; the hotel offers great service and has a stunning location with well-kept, brand-new rooms, huge bathrooms, and even a beach bar.

Buffet great, layout extremely neat. Club is huge, but it gets totally lost, enough places in the restaurant and on the beach.

Staff nice, but they often seem rushed, too many guests. Staff at reception not very obliging, no warmth and no smile at all. Beds worn out.. Cocktails free, unfortunately taste bad. Food in the most special restaurant was delicious and great, but also here the waiters seem rushed. Restaurant not cosy, kitchen smell.

Variety of pools

Food can be better Staff can be more knowledgeable There was little service, all self serve and big line up at he bars

Great spot with friendly staff who cater to individuals with disabilities ♿. Overall, it's a wonderful place to stay.

Is it a Hotel-no, it is the heaven on erth! Be there for 7 days for me and my husband was the best holidays we engoje everything employees, food, beach..... Big thank from us.

The beach is beautiful and has plenty of chaises. The pool is also very large and nice.

Whenever we had a question or request it never seemed to be answered or resolved by the first person we spoke to. We were always referred somewhere else. Making reservations at the restaurants had to be done the first day you arrive if you wanted to get in, even then you may not get the restaurant or time you prefer. My teenagers liked the activities available however, the resort requires a parent to sign for anyone under 18 each time they use the equipment even ping pong and that was not very convenient for me or them. Each building has a courtyard where people walk to rooms - it can be very loud late at night or in the early am when people are coming back to their rooms.

The location of the hotel in the colonial area is great. the staff were exceptional and incredible. the room I stayed in was a nice size and well-kept, with a big bathroom. Highly recommended for snorkeling.

The positives include marvellous and awesome location and parking on site;)))

The room is very average.

nice hotel in an awesome location right next to the theater, exceptional personal. exceptionally comfortable bed, well-kept room with a view of garden. location near the shopping strip that is located about 30 minutes away, gardens, and the mall. besides, excellent for visiting xpu-ha beach.

The breakfast was freshly cooked, the check-in was quick, the room was well-kept, and I greatly enjoyed the nice pool; also, the hotel was a short walk to a water park and shopping strip.

This hotel offers a fantastic location within the resort, with friendly staff and great dining options nearby.

The vacation stay here was truly fantastic.

The breakfast here is freshly prepared with plenty of options, and you can expect excellent service along with free on-site parking.

Helpful staff who are knowledgeable and ready to assist, especially with accessibility for wheelchairs ♿️. Good spot to venture out and explore.

This budget-friendly resort in Mexico's Riviera Maya is in the perfect location, close to the bustling town of Puerto Adventuras. With an ethical approach to wildlife, they uphold the social trend of not keeping wild animals on-site. Guests can enjoy a wide range of activities, ensuring there's never a dull moment during their stay. The rooms are clean and well-maintained, with spacious bathrooms and comfortable beds. The buffet breakfast offers a variety of tasty options to start your day, and the stunning views of the surrounding nature add to the overall experience.

Some guests have mentioned that the check-in process can be slow, which might cause some frustration.